Q: What is Kokada, and how do I use it?
A: Kokada is a coconut-based spread made from simple, real ingredients. Think of it as a naturally sweet, better-for-you alternative to nut butters or chocolate spreads. It’s vegan, gluten-free, peanut-free, and made with coconut nectar instead of refined sugar.

You can spread it on toast, drizzle it over oatmeal or fruit, blend it into smoothies, bake with it, or (our favorite) eat it straight from the jar. Kokada makes snacking a little more fun and a lot more delicious, all with less sugar and more coconut goodness.

Q: Where can I find Kokada?
A: Kokada is popping up in retailers all across the country! Check out our Store Locator to see if we are in a store near you!

Q: Is Kokada vegan, soy-free, dairy-free, egg-free, gluten-free, peanut and nut free?
A: Yes, yes, and yes! Kokada is all of the above. The only known allergen in Kokada is coconut.

Q: Is Kokada made in an allergen-friendly facility?
A: Kokada is made in a completely peanut free facility! We cannot yet guarantee that our facility is completely gluten free, but stay tuned! As we grow, our goal is to get there as soon as we can!

Q: Is Kokada non-GMO and/or organic?
A: Kokada coconut spreads are both certified non-GMO and certified USDA Organic! Kokada Dunks are certified non-GMO.

Q: Does Kokada contain artificial colors, flavors, or preservatives?
A: Kokada is free from artificial colors, artificial flavors, and “natural flavors.” Kokada adds <1g of carrageenan per jar to limit separation during shipping.

Q: Does Kokada contain trans-fat, hydrogenated oils or high fructose corn syrup?
A: No, no, and no!

Q: What is the shelf life of Kokada?
A: Kokada coconut spreads are good for up to 10 months from the manufacturing date and before opening, and we label all our jars with the Best By date!

Once opened, we recommend enjoying it within two months. Before opening and after opening, store Kokada in a cool, dry place, like a pantry.

Q: Do I need to refrigerate Kokada?
A: Nope! Kokada is shelf-stable. Store it in a cool, dry place like your pantry.

Q: Can kids eat Kokada?
A: Yes! Kokada is peanut-free, dairy-free, and made from simple, organic ingredients. It’s a great option for lunchboxes and school-safe snacks.

Q: Where can I find nutritional information for your products?
A: The nutrition information for each of our coconut spreads is located on the individual product and the product pages. Click here to go to the Products page for more nutrition information.

Q: What is coconut treacle?
A: One of our main ingredients, coconut treacle, is native to the beautiful island of Sri Lanka and created using traditional Sri Lankan methods. Coconut sap is turned into treacle by using heat to bring out that rich, thick consistency we all now know and love.

You may be wondering why we use coconut treacle versus other sweeteners. Well, besides the delicious flavor and natural manufacturing process, coconut treacle is generally considered a better-for-you substitute for sweeteners. With a lower glycemic index (GI), it does not spike your blood sugar levels and cause the dreaded sugar crash.

Q: What is carrageenan, and why is it included in Kokada?
A: Carrageenan is an extract from a red seaweed commonly known as Irish Moss. This edible seaweed is native to the UK and has been used in traditional cooking for hundreds of years. Including less than 1g of carrageenan means less stirring every time you open a jar!

Q: Where can I find nutritional information for your products?
A: The nutrition information for each of our coconut spreads is located on the individual product and the product pages.

Q: Can I cancel my order after placing it?
A: If your order has not yet been shipped, we can cancel your order! Just email us at hello@kokada.com.

Q: Can I add an item to my order after it’s been placed?
A: Unfortunately, we cannot yet accommodate an update after an order is placed.

Q: When should I expect my order?
A: We aim to ship all online orders within 5-7 business days. Once we ship the order, unfortunately, we don’t have a lot of insight into exactly where it is at any point in time with USPS, UPS, or FedEx.

Q: What are your payment options?
A: We accept all major credit cards for subscriptions! Each order is billed right before it ships.

Q: I just remembered that I had a promotional code for my order, can it still be added?
A: Unfortunately, once an order is submitted, we can’t add promotional and/or discount codes, but as always, feel free to email us at hello@kokada.com, and we’ll see what we can do!

Q: What is your shipping & return policy?
A: Our order processing times are within 2-7 business days after receiving your order confirmation email. Once your order is shipped, you’ll receive an order confirmation email with your tracking information!

As a food product and food company, we cannot accept returns, but if there are any problems or you are unsatisfied with the product, absolutely let us know, and we’ll do our best to fix it!

Q: Do you ship to Canada or anywhere else outside the United States?
A: At this time, we only ship within the United States. BUT, if you would like to see us at your local grocery store, contact us, and share which store, and we’ll see what we can do!

Q: Why is there a white coating in my Kokada product?
A: Like natural nut butters, there may be some ingredient separation as the temperature fluctuates during the delivery process. Coconut oil is extremely sensitive to temperature. Throughout the summer, some jars may have a coconut oil layer on top. During winter, jars may have a white solid coconut oil top. Have no fear! The separation is just the natural ingredients doing their job! Just give it a quick stir to recombine ingredients.

Q: How can I stock Kokada in my store?
A: We are constantly looking for stores that are closer to our customers. If you would like to see Kokada in a store near you, let us know here!

Q: How can I contact Kokada for support?
A: We are always available at hello@kokada.com or you can reach us on our Contact Form!